DBrandy Grip Cases

Hi all, it's me again with another rant. No, "DBrandy" isn't a typo. You'll need brandy after using one of these if you're a perfectionist when it comes to your phones.

Let's lay out a timeline:

8/14 - bought phone
8/14 - bought dbrand grip case
9/6 - it shipped
9/13 - received and "installed it" (my first surprise)

This is totally my own fault but I had totally assumed the pattern I picked was part of the case, not something I had to install on my own. I should have realized it was something I had to install, I mean, I've used the non-grip skins before.
9/19 - pattern/skin had issues, reached out to support, received automated response
10/7 - heard back from support, they asked for photos

At this point I had resigned to my fate so I didn't bother responding right away.
11/19 - A new issue appears! The grip case breaks, and I realize that the charging port portion of the case is just too thin. I follow up with support.

Yikes! And from normal use.

12/5 - support replies, they create a replacement order
12/11 - replacement order ships
12/16 - replacement arrives
6/12/2025 - I finally "install" the replacement

Yes it took me half a year to finally break it out of it's envelope. That goes to show how much confidence I had in them, after my budget $15 "temporary" case served me so well for half a year and still has no blemishes.

First thing I noticed is the sent me the wrong skin in the replacement. I really should have opened it back in December. I got "Triple Black" and not "Obsidian".

I also noticed immediately that none of the issues are fixed on the replacement. The grip case still has the critical flaw on the charging port where they have a 2.5mm piece of injection molded plastic holding my hopes and dreams together (for context the other case I got had a 4.3mm piece of plastic).

In either case, I install it, still has the other issue where the skin doesn't go from edge to edge on the grip, thus causing a small gap where dust can infiltrate and make it look ugly. I spent an hour (an HOUR) using a heat gun to coerce it into stretching and say I did a successful job.
6/15/2025 - I sat in my office chair

And it got the skin did the same thing as it did back in 2024 - it "stretched" or otherwise got this weird deformation. Only the grip case skins have had this issue for me, my prior 2 phones had normal DBrand skins that never exhibited this issue. I contacted support.

We'll see what support says. I'm not holding out hope I'll get any support 9 months after my purchase.